GSi eZine: an email newsletter from OGCbuying.solutions

Return to front cover

What GSi Management Information is available to you as a customer

By OGCbuying.solutions

Reports are available to all GSi customers to provide information on your use of the GSi, and the service provided by Cable&Wireless. There are links to both the Concorde bandwidth utilisation tool and the MessageLabs ClientNet email service manager from the GSi website which is accessible to all GSi customers. www.gsi.gov.uk

Cable&Wireless Automated Management Information

Cable&Wireless have been producing monthly Management Information (MI) reports for each department within the GSi Community since January 2007. On the 10th Working day of each month, MI reports for the previous month's performance are issued to each department for review. These reports are generated automatically to ensure 100% accuracy. Many departments have found the information provided really beneficial, and use the information provided to form part of their own MI reports produced internally.

The following statistics are currently contained within the report, however we are continuously looking to develop and improve the service for our customers, so your feedback is always appreciated.

  • Outages, faults and investigations by month
  • Fault tickets by severity
  • Fault tickets by resolution categories
  • Internet mail volumes received and sent by month
  • Virus' received and sent by month
  • Spam blocked by month as a percentage of total mail received
  • Image control received and sent
  • Names of top 10 captured viruses
  • DNS management (only available to customers using the most recent DNS services)
  • GSi proxy performance including mail sent and received from each server
  • Internet usage
  • Details of fault tickets for previous month

If any of you would like visibility of these reports going forward, please log an access request with your IT department in the first instance, who can provide access to the reports via the generic email domain established for your department.

Concorde (IP Select)

https://www.online.energis.co.uk/

The Cable&Wireless online reporting tool provides 'at a glance' reports on your organisation's VPN. It includes the option to set up custom monthly or daily reports, as well as looking at current data. Information can then be viewed in graphical format or exported to MS Excel for the following areas:

  • Inbound and outbound bandwidth utilisation
  • Average bandwidth utilisation
  • Service availability across the GSi
  • QoS availability and utilisation
  • Errors, frames and discards
  • Latency

MessageLabs ClientNet

https://clients.messagelabs.com

ClientNet is a web-based tool provided by MessageLabs to enable GSi connected departments to browse virus and email statistics particular to their own domains. Anti-spam and content control statistics are also available for those who subscribe to these services.

The following reports can be viewed or exported:

  • Number of emails sent and received
  • Number of virus' sent and received
  • Spam blocked by the MessageLabs service
  • Full details of emails blocked by content control tool
  • Worldwide global virus, phishing and spam statistics

Other services available from the portal include:

  • Scheduling regular customised reports
  • Change default email banner for your organisation
  • Used to release quarantined email to the original recipient of the mail
  • News on improvements to the scanning facility, and any new services
  • MessageLabs Monthly intelligence report

Access

If you do not already have access to the online management information tools please contact Cable&Wireless GSi customer services through gsicustomerservices@cw.com or by calling 0800 316 0245. They can then provide you with a log-on for the MessageLabs ClientNet service, and secure ID token for the C&W Concorde tool. The monthly management information reports from C&W are sent to your organisation's generic email address. If you'd like to be included on mails sent to this address please contact your internal IT team.

Back to top

© OGCbuying.solutions 2007

Printable version

Rate this article

This article has been rated by 0 users, with an average of 0.0.

In this edition